Warringah Day Surgery’s Patient Safety & Quality Health Services Standards
Patient safety and the provision of high-quality healthcare at Warringah Day Surgery are reflected in the values, culture, corporate and clinical governance, and day-to-day operations of our hospital.
Owned and operated by reputable healthcare provider, Montserrat Day Hospitals, Warringah Day Surgery is committed to providing an individualised, patient-centred experience each and every time, ensuring excellent patient care and outcomes in a safe, caring and friendly environment. The Montserrat Day Hospital Group has a robust Quality Management System and framework that covers the care and services delivered at Warringah Day Surgery.
Our Quality Management System (QMS)
Our QMS is designed to monitor care outcomes, patient satisfaction and safety initiatives, manage and mitigate risks, and identify training requirements for our staff across the National Safety and Quality Health Service Standards. This system is supported by continual investment in state-of-the-art medical equipment and a highly skilled team of clinicians, nurses and support staff. All Montserrat hospitals perform various audits for compliance as per our accreditation and licensing requirements.
We report on a variety of quality scorecard indicators including:
- Patients’ experience and feedback
- Hand hygiene compliance rates
- Surgical site infections
- Fall rates
- Medication safety
- Unplanned returns to theatre
At all times we strive to be leaders in the provision of healthcare, upholding the National Safety and Quality Health Service Standards. As a patient, these standards provide context around the high level of care you can expect to receive at our facility.
Warringah’s Approach to the Eight National Safety & Quality Health Service Standards
Warringah Day Surgery’s Patient Safety & Quality Management System (QMS) Quarterly Report: July to September 2021
As part of the Montserrat Day Hospital group, Warringah monitors and reports on a number of quality measures including patient satisfaction surveys and the patient experience, infection prevention and control including hand hygiene compliance rates, patient incidents, medication safety and return to theatre percentiles. The policies, processes, and procedures associated with these areas are embedded in all hospital operations and workflow. Quality management focuses on continuous quality improvement as measured by consumer and patient satisfaction. Our quality structure is unique: it is integrated and further strengthened by our quality-trained nurses and medical staff.